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Privacy Policy

ShinexX

Privacy Policy

Last Updated: May 2025

1. Introduction

Welcome to ShinexX ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases from us.

By using our website, you agree to the collection and use of information in accordance with this policy. Please read it carefully.

2. Information We Collect

a) Information You Provide

When you place an order or register on our website, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely — we do not store card data)

• Order history and preferences

b) Information Collected Automatically

When you visit our website, we automatically collect certain information such as:

• IP address and browser type

• Pages visited and time spent on the site

• Referring website or source

• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders

• Send order confirmations, invoices, and delivery updates

• Respond to your queries and customer support requests

• Send promotional offers and cleaning tips (only if you opted in)

• Improve our website and product offerings

• Detect and prevent fraud or unauthorized access

• Comply with legal obligations under Indian law

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following cases:

• Delivery partners: To ship your orders to your address.

• Payment gateways: For secure processing of your payments (e.g., Razorpay, UPI providers).

• Legal requirements: If required by law, court order, or government authority in India.

• Business transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your cart and preferences

• Analyze website traffic and usage

• Deliver relevant content and offers

You can choose to disable cookies through your browser settings. However, this may affect certain features of the website.

6. Data Security

We take your data security seriously. We implement industry-standard security measures including SSL encryption to protect your personal information during transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We do not store your full payment card details on our servers. All payment transactions are handled by certified payment gateways.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Order records may be retained for up to 5 years for accounting and legal compliance purposes.

8. Your Rights

As a customer, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data (subject to legal obligations)

• Opt out of marketing communications at any time

• Lodge a complaint with the relevant authority under the Information Technology Act, 2000

To exercise any of these rights, please contact us at the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

ShinexX Cleaning Products

• Email: shinexxenterprises@gmail.com

• Phone: [7209315645]

• WhatsApp: [7209315645]

• Address: [Bariya , Muzaffarpur , Bihar , 842003], India